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My writing services are there to make sure your knowledge is useful and usable by your intended audience.
This includes online instructor-led training and professional writing services.
Instructor-led writing courses
I can offer custom instructor-led courses to help you and your team hone their writing craft. I am a professional writer and instructor with over 30 years of of experience.
Professional writing services
My writing process starts by understanding who your audience is and what you want them to do after using your content. From there I can craft expert content based on well established communication principles.
I also create XML-based structured content that is designed for use by AI.
Your knowledge ecosystem requires care and attention. I can help you enhance an existing knowledge management system or help you plan and build a brand new one.
KM best practices consulting
You can benefit from the proven best practices methods that I have used with small and large companies. This includes helping you assess, plan, develop, and execute on your complete knowledge management strategy.
See our Resources page for more information on our best practices.
Once you have figured out how to create useful knowledge, it’s essential to equip yourself with the right set of tools. These tools include authoring tools, publishing tools, and content management tools, along with integrations with other tools.
Tool selection
Let me help you pick the right set of tools. I can help represent you when you are speaking to vendors. I speak their language.
Maybe you need a powerful XML-based Component Content Management System (CCMS) to manage your AI-ready content.
Or, perhaps you need something simpler like a managed SharePoint site, or even just a well planned folder structure.
Configuration services
Most tools require set up for them to be useful. This requires expert knowledge to ensure that the tool meets your needs.
When combined with my best practices, I can plan and configure your new tool set.
Migration services
Once you have your new tool set up, you need to move your knowledge into your new ecosystem.
I can help you audit, prepare, clean up, and migrate your content to any knowledge ecosystem.