Mark Pepper, Principal Consultant

---

Sun Life Financial is one of the largest finance and insurance companies in Canada.

As a Senior Knowledge Consultant I planned, designed, implemented, and led a complete overhaul of their internal content management system.

This resulted in information that was easy to find, understand, and use.

Deloitte is one of the largest consulting companies in the world.

As a Technical Communications Consultant I developed the tech writing standards for their Canadian office, while leading the creation of documentation about their internal finance and human resources systems.

Research In Motion, now known as Blackberry, created the original smartphone.

As an Information Architect with them, I led the design and development of a DITA-based intelligent content system that would detect user profiles and show them the information matching their profile needs.

This was long before the concept of AI was a norm in the content management industry.

Paligo is an industry leader in Component Content Management Systems.

As an Information Architect I developed and implemented best practices for content management.

These best practices were key to retaining high value customers and helping secure new customers who wanted to make a move to structured authoring.

Precision Content is one of the elite structured authoring consulting firms in North America.

As Director of Programs and Professional Services I led the flagship projects during their early years. This helped establish their standards for project management using Agile methodologies.

Prior to that, they were a client of mine where I worked as a structured authoring writers on insurance, finance, and medical content.

GP Strategies is a global leader in consulting and learning programs.

As a client of mine, I worked with them as Instructional Designer to develop diverse learning programs for financial, technology, and transportation companies across North America.

Innovatia is a leading technical communications and instructional design consulting firm in Canada.

As a client of mine, I developed structured authoring solutions for a leader in Canadian telecommunications. I also developed elearning solutions for energy and educational sector companies.